Support

A little help
for your journey.

From your first steps to purchases and progress.
Find the answer you need below.

Getting started

How do I continue my journey or open Settings?

Choose the lighthouse on the home island to continue. The shelter on the left opens Settings as your character walks there. Closing Settings returns the character to the center.

How do movement and light work?

Tap a nearby stone or swipe diagonally to move. A light appears where you stood three turns ago. Match the symbols on switches and bridges. Waiting takes one turn, as does capturing or releasing light with a lantern.

Where can I find the tutorial and hints?

Open “Explore the tutorial” in Settings or use the lightbulb hint in a puzzle. You can skip the tutorial at any time. Practice does not change your main journey.

How do restarting and stars work?

Use ↻ at the top right of the puzzle to restart the current island. There is no undo. Finish in the fewest turns for three stars, one extra turn for two, or two or more extra turns for one. There is no turn limit or automatic failure after three mistakes.

Ads and purchases

How much can I play for free?

All 40 puzzles across four chapters unlock in sequence through free play. The first five are ad-free and available offline. From the sixth onward, free play requires an internet connection when starting a new puzzle or entering another island.

What if my connection drops during a puzzle?

You can finish and save the current puzzle, restart it, and resume your saved journey. The connection is checked when entering another new island from the sixth onward. Missing or failed ads do not make you wait to continue.

When do ads appear?

The first five puzzles never show ads, including replays. Later puzzles accumulate five minutes of active play before a prepared interstitial can appear at completion or restart. The ad provider controls its close button and waiting time.

What does “Walk without ads” include?

One purchase permanently removes ads and allows every puzzle to be played offline. It is not a subscription. Puzzles still unlock in sequence; the purchase does not instantly unlock every island. The US base price is US$3.00. Check the localized price shown in the app and Apple purchase confirmation before buying.

How do I restore a purchase?

Sign in to the App Store with the Apple Account used to purchase, connect to the internet, and choose “Restore purchases” in game Settings. This restores ad removal and offline access, not puzzle progress from another device. If the issue continues, email your app version and the error shown.

How can I request a refund?

Apple processes payments. Request a refund through Apple’s Report a Problem page. Apple determines eligibility. A confirmed refund may remove purchase benefits but does not erase your puzzle progress.

How do I report an inappropriate ad?

Email the ad name, time shown, device model, and a screenshot if possible. Hide personal information in screenshots. You can also use any reporting control provided in the ad. You do not need to click the ad again to report it.

Your progress and comfort

Where is my progress saved?

Progress, stars, sound, and language preferences are saved on this device without a game account. The game has no built-in cross-device sync. Deleting the app may erase progress, so contact support before reinstalling to troubleshoot. Device and iCloud backup behavior depends on your Apple settings.

How can I adjust sound or motion?

Check your device’s media volume and “Game audio” in Settings, then choose “Test sound”. Music and sound effects have separate volume controls. You can also adjust “Reduce motion” and “Gentle haptics”.

How can I change privacy choices or request deletion?

Where required, “Ad privacy choices” appears in Settings. You can email support to request access, correction, deletion, or restriction of support information held by the operator. See the privacy policy for details.